Turning Point USA spokesman Andrew Kolvet briefly made headlines recently after his X account was hacked and used to promote a fake Charlie Kirk cryptocurrency launch. Unlike many victims of similar hacks, Kolvet was able to regain control of his account relatively quickly.

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Michigan News Source recently wrote an article about Izzy Lyman, a woman in Petoskey, Michigan. She’s a longtime local voice with thousands of followers who clicked a spammy poll link, got hijacked, and has been stuck in ElonNetherland ever since. No human support. No live chat. No shepherd back to her own digital pulpit. Just automated replies and a suspension notice warning her not to create a new account.

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So what’s the difference? My theory is simple: big names attract big attention, and that attention magically accelerates solutions. After all, Elon Musk doesn’t want X to look bad. Everyone else, however, gets tossed into digital witness protection. Lyman and others appear to be receiving no customer service at all – and that’s a problem Mr. Musk needs to fix.