A DoubleTree Hotel in Colorado Springs, Colorado issued an apology over a sign placed in the hotel bar that refused service to members of the United States military.
Earlier this spring, 600 members of the military attended a post-deployment event at the hotel with their guests.
They were stunned when, in the middle of the event, a sign appeared in the bar denying service to any military service members.
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“No longer serving military personnel & their guest(s),” the sign stated.
Aimee Osbourne, a disabled war veteran, snapped a photo of the sign and posted it to Facebook along with the following caption:
“So last night we took over 600 people to the DoubleTree Colorado Springs and paid over $50 a person. Treated us like crap, refused to leave food for guests in the bathroom or chatting. They said when they are seated they will be served. They charged us over $12 a drink which we all paid. And then left this sign on the bar! This event was a post deployment ceremony! These men and women were being honored for serving our country, but I guess serving them at the double tree is too much! Just so you know, we did not damage the building and there was no reason to treat us this way!”
https://www.facebook.com/photo.php?fbid=10218986961369596&set=a.1116883646894&type=3
The post quickly went viral, sparking mass outrage from Americans all over the country who were shocked at the flagrant disrespect towards the military and those who serve.
The Double Tree hotel responded with a lengthy statement confirming that the “two supervisor-level employees” who were responsible for the sign had been fired. Here was the hotel’s full statement:
“I wanted to take this opportunity to provide again my sincerest apologies for the situation that took place last week during a Military Ball held at our property. I take this matter very seriously and personally as I have a brother who is a Navy Veteran.
Two Supervisor-level employees, who have since been terminated, made poor decisions including displaying a sign that they created, which we find very offensive. Their actions were in no way associated with the values of the hotel management. Their actions do not reflect our principles or beliefs, and this is not how we train our employees. We deeply regret any offense to the service members and their guests, and have implemented a retraining of our employees to ensure this does not happen again.
We are honored and proud to support our Military community and their families, and look forward to continuing to serve those who serve us. Again, we are very sorry for the situation that occurred at our property and welcome all Military service members, their families and community to our hotel.”
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We’re glad to see that DoubleTree Hotel took swift action to right this unforgivable wrong.
God bless ALL members of the U.S. military!
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This piece originally appeared on UpliftingToday.com and is used by permission.
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